Política de envío

At DM Threads and Wear, our products are made to order. This means your item is produced specifically for you after your order is placed.

Processing and Production Times

Orders typically require several business days for production before they are shipped. Production times may vary depending on the product, fulfillment provider, order volume, and availability.

Shipping Times

After your order has been produced and shipped, delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery dates shown at checkout are estimates and are not guaranteed. Delays may occur due to carrier delays, weather, holidays, customs, incorrect address information, or other circumstances outside our control.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email with the tracking information for your order.

Multiple Items

Because some products may be fulfilled by different production facilities or fulfillment providers, items from the same order may arrive in separate packages and at different times. You will not necessarily receive every item in your order in a single shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for a replacement shipment. A refund is not guaranteed in these circumstances.

Lost or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@dmthreadsandwear.com with your order number and any relevant details so that we can investigate the issue and determine the appropriate resolution.

Contact

For questions regarding shipping or your order, please contact us at:

support@dmthreadsandwear.com